Quality Above All
Quality processes and a safe manufacturing environment are critical elements of our success. After embracing the ISO standards, we became one of the first firms in our industry to have our quality management system ISO certified.
Our quality system process has paid huge dividends! Delivery times have improved. Reject rates have been reduced dramatically. Returns from customers have decreased, and our vendor supply base has improved.
The CBT Technology factory environment also receives close attention within our Continuous Safety Improvement strategy. This employee-led program keeps the firm focused on ensuring safe working conditions and sensitivity to environmental issues.
The quality system focuses on continuous improvement. We engage all employees in quality and improvement through cell level metrics, continuous improvement teams, quality training. All employees are trained in the "don't make a bad part, don't pass a bad part" philosophy.
Click here to view the XTech TÜV Quality Certificate
Read the XTech RoHS Bulletins
Quality Policy
Download the CBT Technology Quality Policy
Click here to view the official CBT Quality Manual
Click to view the ISO 9000 Quality Certficate (PDF, 309KB)
Our company policy is "Continuous Quality Improvement" (CQI) and respect for all interested parties. It is described in the following principles:
- Understand, and meet or exceed customer requirements while making a profit.
- Set and communicate company goals and provide a fun, safe and fulfilling work place.
- Recognize employee potential and encourage employee participation in meeting company goals.
- Identify, manage and continuously improve the company's business and Quality Management System processes and strive to do it right the first time.
- Understand the quality system and work together to address customer requirements.
- Support ongoing improvements to enhance overall performance.
- Use facts and data when making decisions.
- Develop and maintain good supplier relationships.
The policy is explained and discussed at the general orientation training given to all existing and new employees. The policy is also posted in conspicuous locations throughout the company.